Project Pros Brings HR Clarity for a Scaling Technology Company

Project Pros works closely with a growing IT company that built a strong technical operation without having formal HR support in place. As the company expanded, many people-related practices were based on outdated information or informal assumptions. Project Pros partnered with the team to provide education, guidance, and ongoing support, helping them better understand their responsibilities as an employer while building sustainable and compliant HR practices.

When Project Pros began working with the company, the employee handbook had not been updated in more than ten years. Over time, employment laws had changed significantly, and leadership was unaware of how those changes impacted their workforce. Project Pros continues to educate leadership on evolving regulations, starting with wage and hour compliance. Employees had been receiving time off for extra hours worked instead of overtime pay, and Project Pros explained why this practice created risk and how to transition to a compliant overtime policy while maintaining operational flexibility.

The company was also unaware that Arizona’s Proposition 206, which became law in 2016, requires employers to provide Paid Sick Time. Project Pros walked leadership through the law, clarified how it applied to their team, and created a Paid Sick Time policy that remains compliant and easy to administer as the company grows.

As part of ongoing support, Project Pros helped establish a foundational HR structure. The company previously had no formal job descriptions, which made expectations unclear. Project Pros educated leadership on the importance of clearly defined roles and developed job descriptions for all positions. A benefits review revealed that two employees had never been offered key benefits, including short-term disability, long-term disability, and life insurance. In addition, benefit contributions were inconsistent across the company, with no clear understanding of the intended policy. Project Pros worked with leadership to explain benefit eligibility, clarify employer contribution options, and implement consistent and transparent benefits practices.

Project Pros also continues to support the company in areas of compliance education and recordkeeping. Leadership had believed E-Verify applied only to contractors, so no employees had ever been verified. Project Pros provided clarity on the requirements, explained the importance of employment verification, and guided the company through the process. Employee files were also missing required tax documentation, and payroll information had been manually entered. Project Pros helped organize employee records, educate leadership on payroll documentation requirements, and implement more reliable processes.

Today, Project Pros remains a trusted HR partner for this IT company. Leadership has a clearer understanding of employment laws, employees benefit from consistent policies and communication, and the company has an HR framework that supports both compliance andgrowth. This case reflects Project Pros’ ongoing role as educators and advisors, helping businesses stay informed, confident, and prepared as their organizations evolve.